KPIs included
- NRR
- Renewal rate
- Health score
- Customer churn
Analysis dimensions
- Segment
- CSM
- Plan
About this template
Manage your customer portfolio: NRR, renewal rate, health score and churn. Designed for teams in the Tech industry, the model pre-wires 4 key metrics — including NRR and Renewal rate — analyzable across 3 analysis axes (Segment, CSM, Plan). You start from an already-bounded base (units, aggregations and business labels defined) rather than a blank sheet.
After downloading, import Customer success into SAC Modeler (Files → New Model → Import data from a file), map the 3 dimensions and 4 measures, then build your Story. The provided dataset contains 720 to 960 rows with realistic values for the Tech industry, available as .xlsx (multi-sheet workbook), .csv (flat table) and .package (ZIP bundle with model.json, data.csv and README).
FAQ
What is the "Customer success" template for?
It provides a ready-to-use SAC structure to drive analytics in the Tech industry. The standard business KPIs and dimensions are already defined, saving you the modeling phase.
Which KPIs are included?
The template includes 4 metrics: NRR, Renewal rate, Health score, Customer churn. Each is computed across the dimensions Segment, CSM, Plan.
How do I import it into SAP Analytics Cloud?
Download the .csv or .xlsx format, then in SAC: Files → New Model → Import data from a file. Map the columns (Dimensions then Measures), validate the types and build your Story. Allow 5 to 10 minutes for an operational model.