Insurance · Analytics ·

Claims management

Manage claims handling: settlement time, reserving ratio and open-claims backlog.

Illustrative preview of the SAP Analytics Cloud dashboard Claims management for the Insurance industry: metrics Average claim cost, Settlement time, Reserving ratio, Open/closed claims, analyzed by Claim type, Region, Status.
Illustrative preview of a possible rendering in SAC. Brand colors and structure; synthetic figures.

KPIs included

  • Average claim cost
  • Settlement time
  • Reserving ratio
  • Open/closed claims

Analysis dimensions

  • Claim type
  • Region
  • Status

About this template

Manage claims handling: settlement time, reserving ratio and open-claims backlog. Designed for teams in the Insurance industry, the model pre-wires 4 key metrics — including Average claim cost and Settlement time — analyzable across 3 analysis axes (Claim type, Region, Status). You start from an already-bounded base (units, aggregations and business labels defined) rather than a blank sheet.

After downloading, import Claims management into SAC Modeler (Files → New Model → Import data from a file), map the 3 dimensions and 4 measures, then build your Story. The provided dataset contains 720 to 960 rows with realistic values for the Insurance industry, available as .xlsx (multi-sheet workbook), .csv (flat table) and .package (ZIP bundle with model.json, data.csv and README).

FAQ

What is the "Claims management" template for?

It provides a ready-to-use SAC structure to drive analytics in the Insurance industry. The standard business KPIs and dimensions are already defined, saving you the modeling phase.

Which KPIs are included?

The template includes 4 metrics: Average claim cost, Settlement time, Reserving ratio, Open/closed claims. Each is computed across the dimensions Claim type, Region, Status.

How do I import it into SAP Analytics Cloud?

Download the .csv or .xlsx format, then in SAC: Files → New Model → Import data from a file. Map the columns (Dimensions then Measures), validate the types and build your Story. Allow 5 to 10 minutes for an operational model.